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© Old Tollgate Hotel 2017 • Registered in England 1161846 • Registered Office: Old Tollgate Hotel • The Street • Bramber • Steyning • West Sussex • England • BN44 3WE  

The world’s biggest hotel family ® • Each Best Western ® branded hotel is independently owned and operated • bestwestern.co.uk      Best Western Rewards  

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The Old Tollgate Hotel & Restaurant
 

Bramber VillageSteyningNear BrightonWest Sussex

Green Tourism Gold Award

Customer Reviews, Hotel Ratings & Awards

Here at BEST WESTERN PLUS Old Tollgate Hotel we are continually trying to improve the standards of service and facilities we offer to our guests. To help us achieve this we always welcome feedback from our customers which we appreciate may be good or bad. This allows us to identify where we are getting things right and where we need to improve with additional investment and training.

In addition to the valuable feedback we also allow the nationally recognised accommodation rating organisations to assess us regularly to ensure that we continue to meet the required standards of a quality 3 Star Hotel. These include The AA and Enjoy England who share identical quality standards as the UK tourist authorities such as Visit Britain, Visit Scotland and Visit Wales.

AA Merit score
AA inspectors supplement their reports with an additional quality assessment of all facilities, services and hospitality offered by the hotel. This wider ranging assessment results in an overall merit score, shown as a percentage next to the star rating. To gain AA recognition, a hotel must achieve a minimum quality score of 50%.

 

AA Rated Hotels West Sussex

78%

Visit England
The Quality Rose is the mark of England's official, nationwide quality assessment scheme.
Similar to The AA the Visit England team of professional assessors visit The Old Tollgate every year, carrying out a routine day visit or an overnight stay. On these occasions they book in, as you would, as a normal guest and test all the facilities and services. A quality score is awarded for every aspect of the experience including the comfort of the bed, the quality of the breakfast and dinner, the warmth of welcome and most importantly the cleanliness.

Breakfast Award
The Old Tollgate recognises how the breakfast experience forms a massive part of the overall experience for our overnight guests. To ensure we deliver the best possible breakfast experience we have chosen to be assessed by Visit England and are proud to have been awarded their Breakfast Award.
 

Best-Western-Old-Tollgate-Hotel

The Old Tollgate Hotel is part of the world’s biggest hotel family,
BEST WESTERN.

For the last 6 years running,
we have been awarded their International Quality Award,
which is a global recognition of excellence given to only a few selected BEST WESTERN hotels throughout the world.

BEST WESTERN
International Quality Award